Training

Training is key to your success in supporting your ever changing installed base of equipment. As technology matures and new products are introduced, the knowledge and skills required to support equipment changes.

Each quarter Masterplan evaluates the necessary training required by our support organization in order to effectively support new technology. In partnership with ReMedPar, Masterplan develops our own course materials, providing customized training both for our engineers and for our customers.

Why Masterplan for Training?

• On-site, fully-functioning systems for hands-on model-specific instruction
  • Equipment is fully operational and calibrated to OEM specifications
  • Allows the student to apply learnings in a realistic environment, maximizing the technical experience
• 20% classroom theory - 80% hands-on interaction and troubleshooting
• Highly-skilled technical engineers instruct each class
  • These are the same engineers that field the technical support calls, should you need assistance after the class
  • These engineers are actively involved in developing each course curriculum
• 5:1 student to instructor ratio
  • Personal attention and technical expertise second to none
• Customized curriculum developed and continually updated to address common system failures

After the training course is completed our customers continue to receive support throughout the year from our technical staff.