iDesk

Masterplan's field operations professionals are supported by iDesk^SM, the company's fully integrated web-based system for managing and tracking service calls.

iDesk provides our customers with web-based, real-time, enterprise-wide information about your equipment maintenance and performance. This program is a transparent solution for Masterplan and our customers, allowing easy access to your equipment data including the following features:

• Real-time service call tracking
• On-line service requests
• View technician assignments
• Parts tracking including ordering, receiving and return and exchange status
• Purchase order tracking
• Inventory status
• Inventory changes
• Preventive maintenance schedule and completion rates
• Printable reports including uptime on imaging equipment

Data management is key to ensuring superior service and regulatory compliance. Masterplan’s iDesk delivers visibility and accountability of our service programs to our client partners.