iDesk^SM provides our customer’s with real-time information about your equipment maintenance and performance. This program is a transparent solution for Masterplan and our customers, allowing easy access to your equipment data including the following features:

• Real-time service call tracking
• Place service requests online
• View technician assignments
• Parts tracking including ordering, receiving and return an exchange status
• Purchase order tracking
• Inventory status
• Inventory changes
• Preventive maintenance schedule and completion rates
• Printable reports including uptime on imaging equipment

Data management is key to ensuring superior service and regulatory compliance.  Masterplan’s iDesk^SM delivers visibility and accountability of our service programs to our client partners.